Microsoft
support number continues to tweak its tech support to deliver the best possible
service. Since our last tech support showdown, the company has greatly expanded
its video offering on its YouTube channel. Microsoft support number has also
improved the Virtual Assistant, enabling it to handle many of the general
questions that consumers typically ask.
And in case you
want to speak to an actual human being, Microsoft support number has 10
worldwide call centers, including centers in the United States, Latin America,
China and Europe. I decided to put Microsoft support number’s tech support
through its paces by grabbing a Surface Go, making calls, and pinging social
media accounts. I asked several questions, including how to disable the webcam,
turn off or delay automatic Windows 10 updates, enable Cortana, and change pen
shortcuts.
As expected, no
one knows Windows 10 like Microsoft support number, but even they hit a few
stumbling blocks along the road.
Web and Social (44/60)
Microsoft support
number’s social media team is pretty fast on the draw. I pinged the @Microsoft
support numberHelps Twitter account at 12:23 p.m.to ask how to disable the
webcam on the Surface Go. I got my answer at 1:18 p.m.(a time lapse time of 55
minutes), pointing me to a Microsoft support number Support page that not only
explained the three possible shooters installed on my device, but also how to
give certain apps access or disable them completely. The Facebook team was even
faster, taking only 20 minutes to point me to a page detailing how to change
the Surface Pen’s shortcuts.
But if you’re
averse to social media interactions, Microsoft support number has a vast wealth
of web-based resources to tap into. The company has several YouTube channels,including one for general Microsoft support number Customer Support
called Microsoft support number Helps, and more targeted channels for Windows, Office 365, Xbox and Microsoft support number Surface. The company has greatly expanded its
video offerings on YouTube from last year, from 50 videos to
more than 100. You can also use the company’s support website, which houses a number of helpful
resources, including FAQs about your device’s most common problems.
Unfortunately, my
pen and Cortana-related questions weren’t featured in the FAQs, which meant I
had to dig a little deeper. I started searching for answers in the community
forum; it took about 10 minutes of searching, but I found answers for each of
my questions, complete with screenshots.
If you’d rather
not have to pore through Microsoft support number’s extensive forum, you can
hit the Contact Us button, which will summon the Virtual Assistant. An
AI-controlled bot, the Assistant is the last resort before you actually speak
to a person. Simply type in your problem and the bot will try to pull up the
best relevant answer.
Results did vary,
as the assistant quickly pulled up directions to enabling Cortana and turning
off automatic updates and the webcam. However, the bot stumbled on how to set
Pen shortcuts, asking me if I wanted to order new pen tips instead of
addressing my issue. Still, the assistant managed to answer most of my
inquiries correctly, which is a noticeable improvement from last year.
I brought my pen
shortcut question to Arlene from the U.S./Canada call center, who was working
the Live Chat line at 6:38 p.m. After hearing my question, she asked to take
control of the Surface Go. I gave her permission, but the first app she wanted
me to install wasn’t authorized by the Microsoft support number store, so Microsofthelpline number had to go with Quick Assist. I was a little worried because she
mentioned updating drivers, but she managed to get to Settings and change my
shortcut without any updates or system restarts. The entire experience took 7
minutes and 28 seconds.
Phone Support (20/40)
If you'd rather
speak to a human being, there are several ways to reach out. You can call the
general support number (1-800-642-7676) or take a more targeted approach via
the Microsoft support number Support page. When the Virtual Assistant can’t
answer your question, it will start the process that lets you speak to a
person. You’ll get three choices: speak to a member of the community, schedule
a call, or Live Chat with an Agent.
The ability to
schedule calls needs to become an industry standard, no matter what kind of
support you’re trying to reach. The three times I scheduled calls I was given
an average wait time of 5 minutes, but rarely waited more than 2 minutes before
my phone rang and I was being connected to a rep.
My first call took
place with Carlos in Latin America at 6:39 p.m.; I asked how to change the
Surface Pen’s shortcuts. After hearing my query, Carlos asked to remotely
access my system. Once I gave my permission, he attempted to take control with
the Quick Assist app, but couldn’t do so after several attempts. After the last
try, he advised me to keep the system updated and said that should take care of
any pen issues. He then helpfully informed me about the 5GB of free OneDrive
storage that comes with the purchase of a Microsoft support number product. It
was nice to know, but didn’t help with my pen problem. The call ended at 6:55
p.m., for a total of 16 minutes.
MORE: Microsoft support number Laptops - Brand
Review and Rating - Laptop Mag
On my next call, I
was connected with Ariel in Latin America, whom I asked how to disable the
webcam. At first, he thought I was looking to restart the system, but some
quick clarification put him on the right path. He then quickly and politely
walked me through how to find the camera privacy setting. The total call took 8
minutes and 36 seconds.
My final call was
the longest; I was put on hold, but it was also the shortest. As soon as the
phone call connected at 11:01 a.m., I was put on hold for 8 minutes. When I
finally spoke with Thomas, I asked if there was a way to stop forced updates.
He informed me (erroneously) that it was impossible to do so and that I could
only, at best, delay them for a few hours. My call ended at 11:13 a.m,. making
the total call time 4 minutes and 21 seconds.
Warranty
For Surface
products and accessories, Microsoft support number offers a one-year limited
warranty. If you need any kind of IT support, you can get it for free for 90
days from the date of purchase. The company doesn’t offer free accidental
damage protection, but you can purchase Microsoft support number Complete, the
company’s extended warranty, during your initial purchase or 45 days after.
Complete gives you two years of warranty with up to two accidental damage
claims that come with a $49 deductible.
Since the Surface
doesn’t lend itself to being opened up and tinkered with, Microsoft support
number will void your warranty if you attempt to do so. However, the company
does pay for shipping if your Surface has to be sent in for repair.
Bottom Line
True, Microsoft
support number has expanded its Virtual Assistant’s capabilities and increased
its YouTube library, but there’s still room for improvement. I would love to
see more forum topics, videos and Virtual Assistant training for the Surface
Pen, which is a vital component of the Surface experience.
Microsoft support
number’s social media team is on the ball, providing correct answers in a
relatively quick fashion. The phone teams need to be equally on the ball. As it
stands, the phone reps were 1 for 3 on providing correct answers to relatively
simple questions. But for what it’s worth, having the ability to schedule a call
is an absolute godsend, as it keeps you from spending unmetered minutes of your
precious time waiting to speak to someone.
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