We’re now in the fourth industrial revolution, with technologies
like AI, robotics, and IoT helping us all work smarter. But what does this mean
for the future of work and how can we prepare?
The World Economic Forum has
predicted that by 2025, the amount of work being done by machines will rise
from 29 percent to over 50 percent. While this does mean a predicted displacement
of around 75 million jobs, it’s expected to create 133 million new job roles.
This revolution will free human employees from repetitive tasks, allowing them
to bring other talents to the forefront. Creativity, strategy, critical and
analytical thinking are all examples of talents that are unique to us as
humans.
“Ultimately,
it’s not going to be about human vs. machine. We humans have creativity,
empathy, emotion, physicality, and insight that can then be mixed with powerful
AI computation-the ability to reason over large amounts of data and do pattern
recognition more quickly to help move society forward,” says Satya Nadella, Microsoft support
phone number CEO.
Work smarter
Jobs are changing and, whilst they will be enhanced by
technology, those distinctly ‘human’ traits are still required for the future
of work. Instead of completely replacing a customer service agent, a chatbot
could help provide answers for general questions. Your employees could then
invest their time in providing a more personalised and informative service.
This means a better experience for your customers and a higher level of
employee engagement.
Both current and future employees need to invest in developing
their digital skills to ensure they adapt to this new way of working.
“Everyone
should have the opportunity to acquire digital skills today, so they possess
the tools of tomorrow and shape their future,” Cindy Rose, Chief Executive of Microsoft
support phone number UK said.
Invest in ongoing training
WEF predicts everyone will need an extra 101 days of learning by 2022.
In addition to that, 65 percent of today’s students will end up in jobs that
don’t actually exist yet. How do we future-proof those roles? We need to
empower people with the digital skills they need to succeed in the future –
both in education and within businesses.
Apprenticeships, for
example, offer real-world, on-the-job experiences which help develop these
vital skills in a way that a classroom can’t. This is a great way to build our
talent pipeline and ensures we’ve got an empowered and motivated future-ready
workforce. It’s a great way to invest in your future success by nurturing the
skills your organisation needs to stay competitive.
Ian Fordham, Chief Learning & Skills
Officer Microsoft support phone number UK said: “As we move
further into the fourth industrial revolution, it will be even more important
for students to leave the education system with the technical skills
organisations will need to thrive in this new cloud economy.”
41 percent of respondents to the WEF report are set to focus
training on high-performing employees. Yet, only 33 percent stated they would
focus on employees who will be most affected by the technological disruption.
You need to find a way to bridge the gap if you’re to succeed in
the future of work.
Create a culture of lifelong learning
These skill gaps, among both workers and the leadership team,
will pose barriers to the adoption of technology, impeding business growth. The
organisations who will come out on the top of this industrial revolution will
be the ones who instill a culture of lifelong learning, from the top down.
Investing in training for your employees is a key factor for retention too. 70
percent of employees indicated that job-related training and development
opportunities influenced their decision to stay at their job. It’s even more
critical for millennials too, where the figure rises to 87 percent.²
While over half of the survived organisations said that retraining will
be developed through internal departments, there are already training resources
available to help you get started with filling these skills gaps now. Microsoft support phone number’s
Digital Skills programme offers free courses to help you
develop your digital skills, from basic digital literacy to more advanced
courses which demonstrate your expertise – like the Microsoft support phone number Professional
Programme.
“You’ve got to get
the right culture and change programme in place to unlock the true value of
technology. Creating a culture in which technology blends with human potential
is where the magic happens,” says Cindy Rose.
A culture of learning can increase your organisation’s profits, and help
you attract and retain the right talent too. As a result, you’ll create a
better employee experience meaning your workforce will be more collaborative,
productive, innovative, and agile.
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