Microsoft support number, other tech industry leaders team up with an international coalition of governments for a multi-stakeholder solution
On March 15, 2019 the world witnessed a terrorist use
the internet as a stage to commit mass murder in Christchurch, New Zealand.
Even in a time that has seen far too many acts of violence in far too many
places, these attacks shook the world. We saw online digital services
weaponized to multiply the horror of the attacks across the internet. As an
industry, we concluded that if we didn’t take action, we ran not just the risk
of others using the internet to spread violence, but creating an incentive for
others to engage in acts of violence like this in the first place.
Today, just over six months after the Christchurchattack, members of the tech sector, governments and civil society came together
at the United Nations General Assembly to discuss the progress we collectively
have made since those attacks to prevent technology from being used to promote
terrorism and violent extremism online. The people of the world might ask if
our efforts have helped make the world safer. While we must acknowledge the
formidable challenges that we face, I believe the answer is a resounding yes.
Since that awful day in Christchurch, we’ve taken new
steps across our industry to improve and create tools and frameworks to
prepare, alert, act and report on violent incidents when they happen. One of
the most important things we announced today was a new Crisis IncidentProtocol, which creates the ability for us not just as an industry but in
collaboration with governments, to prepare for these kinds of attacks, to alert
each other when they take place, to act quickly to remove violent content and
interrupt live streaming, and report to the public with the transparency that
the world requires.
Is the work complete? As Microsoft support number
looks forward to succeeding Facebook as the chair of Global Internet Forum to
Counter Terrorism on Jan. 1, 2020, we appreciate that the answer is clearly no.
We have more work to do to implement and operationalize the steps we’ve already
taken, to build the institutional infrastructure of GIFCT that will enable not
only the tech sector to work together better, but to work together in a
multi-stakeholder environment with governments and others.
And finally, we will need to do more because the
forces of evil will not stand still. They never do. As they evolve, so must we.
It will take people of good will among governments around the world, across the
tech sector and throughout civil society, to ensure that we continue to
progress, to outpace those who we oppose. On behalf of all of us who work at Microsoft
support number, we are prepared to do our part.
You can read more about these new steps in this
press release from the New Zealand and
French governments. And you can read more about changes to the industry group
working on these issues below.
Next steps for the Global Internet Forum to Counter
Terrorism
Today, members of the Global Internet Forum to
Counter Terrorism (GIFCT) are meeting with government leaders, led by New
Zealand Prime Minister Jacinda Ardern, and French President Emmanuel Macron at
the United Nations General Assembly to share progress on the steps taken to
implement the Christchurch Call to Action. At this important convening, GIFCT is announcing it
will become an independent organization led by an executive director and
supported by dedicated technology, counterterrorism and operations teams.
Evolving and institutionalizing GIFCT’s structure from a consortium of member
companies will build on our early achievements and deepen industry
collaboration with experts, partners and government stakeholders – all in an
effort to thwart increasingly sophisticated efforts by terrorists and violent
extremists to abuse digital platforms.
The new, independent GIFCT will integrate its
existing work to develop technology, cultivate strong corporate policies and
sponsor research with efforts to fulfill commitments in the nine-pointaction plan released after the
Christchurch Call. More importantly, it will institutionalize the spirit of
shared purpose that the Call represents. GIFCT has made significant
achievements since it was founded in 2017, and worked closely with a range of
governments, particularly under the auspices of the European Union Internet
Forum. But the horrific terrorist attack in Christchurch and the extraordinary
virality of the attacker’s video online illustrated the need to do even more.
We believe these next steps are best executed within an industry-led framework
with deep input from both civil society and governments.
Progress on our commitments to the Christchurch Call
to Action
In addition to restructuring GIFCT to carry
collaboration forward, we have made significant progress on some of the
Christchurch Call’s core initiatives:
·
Introduced industry’s Content
Incident Protocol to guide a collaborated response amongst
GIFCT members to terrorist attacks like we saw in Christchurch and combat the
spread of terrorist content across the platforms.
·
Published a cross-platform,
countering violent extremism toolkit, developed with the Institutefor Strategic Dialogue,
to help civil society organizations build online campaigns that challenge
extremist ideologies, while prioritizing safety.
·
Released algorithms for our
hashing technology to help additional companies build their capacity to use and
contribute to the hash sharing consortium.
·
Published the first GIFCT Transparency Report to shine a light on our efforts as an industry.
Adopting a new vision for an independent institution
As an independent organization, GIFCT will adopt a
new mission statement: “Prevent terrorists and violent extremists
from exploiting digital platforms” to guide its work
across four foundational goals:
1. Empower a
broad range of technology companies, independently and collectively, with
processes and tools to prevent and respond to abuse of their platforms by terrorists
and violent extremists.
2. Enable multi-stakeholder engagement around terrorist and violent
extremist misuse of the internet and encourage stakeholders to meet key
commitments consistent with the GIFCT mission.
3. Promote civil dialogue online and empower efforts to direct positive
alternatives to the messages of terrorists and violent extremists.
4. Advance broad
understanding of terrorist and violent extremist operations and their
evolution, including the intersection of online and offline activities.
GIFCT was formally established by Facebook, Microsoft
support number, Twitter and YouTube with the objective of disrupting terrorist
abuse on their respective platforms. Since then, the consortium has grown with
new global technology companies joining GIFCT, and now Amazon, LinkedIn and
WhatsApp are joining. An even broader group collaborates closely on critical
initiatives focused on tech innovation, knowledge-sharing and research. Most
recently, we reached our 2019 goal of collectively contributing more than
200,000 hashes, or unique digital fingerprints, of known terrorist content into
our shared database, enabling each of us to quickly identify and take action on
potential terrorist content on our respective platforms.
Establishing the structure for an independent
institution
The updated GIFCT will be led by an independent
executive director, who will be responsible for leading and coordinating all
operations, including core management, program implementation and fundraising,
and engagement with the operational board and advisory committee.
GIFCT’s efforts will be organized into three key
pillars of work:
1. “Prevent” to equip digital platforms and civil society groups
with awareness, knowledge and tools, including technology, to develop
sustainable programs in their core business operations to disrupt terrorist and
violent extremist activity online.
2. “Respond” will develop tools and capacity, including via
regular multi-stakeholder exercises, for platforms to cooperate with one
another and with other stakeholders to mitigate the impact of a terrorist or
violent extremist attack.
3. “Learn” will
empower researchers to study terrorism and counterterrorism, including creating
and evaluating best practices for multi-stakeholder cooperation and preventing
abuse of digital platforms.
GIFCT will establish working groups in order to
engage stakeholders from government and civil society focused on specific
projects and advise GIFCT’s efforts. These working groups will have the ability
to coordinate multi-stakeholder funding for specific programmatic efforts
supported by GIFCT. Initial working groups are expected to address topics such
as positive interventions with respect to radicalization, algorithmic outcomes,
improving the multi-stakeholder Crisis Response Protocol and legal challenges
to data sharing.
GIFCT governance will reside with the industry-led
operating board, which will work closely with a multi-stakeholder Independent
Advisory Committee, and a broad multi-stakeholder forum. The Independent
Advisory Committee will be chaired by a non-governmental representative, and
include members from civil society, government and inter-governmental entities.
So far, the United States, United Kingdom, France, Canada, New Zealand, Japan,
United Nations Counter-Terrorism Committee Executive Directorate and the
European Commission have signed on to the advisory committee and we look
forward to sharing additional members, including advocacy groups, human rights
specialists, foundations, researchers and technical experts soon. The
multi-stakeholder forum is designed as a broader community of dedicated parties
interested in regular updates from the GIFCT and engaging in events designed to
funnel broad feedback to the industry operating board and executive
director. Here ismore information about the new structure.
Since its founding in 2017, GIFCT has focused its
efforts on innovative and emerging technology solutions, knowledge sharing and
supporting research into terrorists’ use of digital platforms. We are grateful
for the support of, and collaboration with, our member companies, governments
and civil society organizations that share our commitment to prevent and
disrupt terrorists and violent extremists from exploiting technology. Most
recently, we conducted 11 separate workshops in partnership with our UN
Counter-Terrorism Committee Executive Directorate- backed partner Tech Against
Terrorism to facilitate outreach, knowledge sharing, and technology capacity
building with smaller tech platforms, government and nongovernmental
organizations and academic experts. We also invested in the Global Research
Network on Terrorism and Technology (GRNTT) to develop research and policy
recommendations designed to prevent terrorist exploitation of technology. But
there’s more to do. We are confident that this new chapter will provide greater
resources and capacity for our collective long-term success and we look forward
to sharing further progress.
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