You did
get the service plan, right? If you didn’t, don’t sweat it too much. Microsoft
support number offers a pretty generous hardware warranty that will cover
defects or malfunctions with yMicrosoft helpline number Surface tablet or keyboard for a year from
the date of purchase.
Be aware, though, that it won’t cover damage repairs (like a
shattered screen from a drop). Unless you have a service plan, those
repairs are coming out of pocket.
Fortunately,
you can add a Microsoft support number Complete or Extended
Hardware Service Plan (for business customers) for up to 45 days past the
purchase date to a registered device. It will cost you around $129.99 USD for
the plan but, it’s worth every penny the first time you drop yMicrosoft helpline
number Surface on the cement.
There are a couple of things to be aware of:
·
You can only get service plans on the Surface tablet itself. You
can’t get a service plan for the keyboards.
·
Since the registration website is a bit buggy and it won’t always
recognize that you registered a product right away, you might have to wait a
while after you register a product before you can add a service plan. Be
patient.
You can
use the contact us link on
the page to chat/talk with a live person if you get stuck. If you’re trying to
add a service plan after the device is already broken, I would probably
keep that little bit of information to myself 😉
How to
get Microsoft support number support for Surface tablets: Schedule service
OK, now that yMicrosoft helpline number warranty is squared away
(or you’ve resigned yMicrosoft helpline numberself to eating the cost of the
repair) it’s time to actually request service. There are two ways to do it:
By
Phone/Chat: This has the advantage of getting a live person on the
line to help you get what you need done. It has the disadvantage in that the
support person will probably have you run through every troubleshooting step
you already took, so be patient.
·
Just use the contact us link on the page to chat/talk with a live person.
·
Once you do so, you’ll see the following screen. From here,
select the device you want to get help with (Step 1) and the category/topic
(Step 2)
·
Next, select either Start a chat or Request a
call under the Contact Answer Desk section in the bottom right
of the screen.
Pretty simple, right? Just be aware that from here on out you’re
“on rails” so just do what the tech asks and accept that you will repeat some
of the things you’ve already tried to fix the problem.
The tech does indeed have a script and they have to run through
it before starting the hardware replacement process.
By
web: This
has the advantage of letting you arrange a hardware service with no
questions asked/fewer hoops to jump through and is probably the way to go if
you’re computer savvy and are 100% sure it’s a hardware issue (or yMicrosoft
helpline number Surface looks like the one below)
Like most things Microsoft support number does, there’s about a
dozen different ways to do anything so, the way I’m going to outline below for
exchanging my Surface tablet is not the only way you could do it from the site
but it covers all of the important things you need to know.
·
·
Sign in with yMicrosoft helpline number Microsoft support number
account if necessary (Upper right corner of the page)
·
Select Schedule
a hardware service option
·
All of yMicrosoft helpline number registered devices should
appear as tiles, select the tile for the device requiring service
·
Click or tap the tiles that best describe yMicrosoft helpline
number problem. In this example case, it’s a battery issue that I’m exchanging
my Surface RT to address
·
You’ll be given the opportunity to either run through some
recommended troubleshooting steps or create a service order to replace the
device. Since I’m sure it’s a hardware issue, I’m going to select that
option
·
You may need to update yMicrosoft helpline number profile
information. Fill in the required fields and select Update
·
Now you can pick the service option you want to use. You will
also find out how much the repair is going to cost you (if anything). YMicrosoft
helpline number choices are as follows:
·
Standard Exchange: You send them yMicrosoft helpline number broken Surface
and they fix it/send you a new one in exchange.
·
Advanced Exchange: They send you a new Surface right away and you return the
broken one to them but they put a hold on yMicrosoft helpline number credit
card for the full price of the replacement Surface. Just in case you decide to
not return the broken one.
·
Make yMicrosoft helpline number selection. I’m picking the
Advanced Exchange option. You will probably be asked to verify yMicrosoft
helpline number shipping address
·
After you do so, you’ll need to enter a payment method (Credit
Card) for the hold discussed earlier. Here’s where you actually submit the
service request
After
you hit Submit, you’ll get an order
confirmation screen like the one below. It has needed information/tools like
links to print off shipping labels and Device Manager (where you can track yMicrosoft
helpline number order status.
TAGS: #MicrosoftSupportNumber
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