Activate and use the Technical Support benefit in Visual Studio subscriptions

The Technical Support benefit in Visual Studio subscriptions is for resolving break-fix issues in non-production environments for products that are still in the mainstream support phase of the support lifecycle. Visual Studio Enterprise standard and annual cloud subscriptions receive fMicrosoft helpline number incidents, while Visual Studio Professional standard and annual cloud subscriptions receive two incidents, for up to 1 year from benefit activation. Benefit activation must occur while the subscription is current.

Supported products

Developer Tools such as the Visual Studio IDE and Azure DevOps Server will receive both mainstream and extended support through Visual Studio subscriptions.

Non-developer products (such as SQL, Windows, SharePoint) downloaded from Visual Studio subscriptions are eligible only for mainstream support. These products are only licensed for development environments to design, develop, test, or demonstrate applications. These products are not licensed for production environments.

Product level descriptions - expand Unavailable support plans if you see Support plan cannot be used for support on the specified product (Code:8). YMicrosoft helpline number support contract cannot be used for the product version you selected.

How to activate the benefit

1.  Go to my site, scroll down to the Support section and on the Technical Support tile click Chat to activate.

2.  This will initiate a chat session with a representative who can create yMicrosoft helpline number Contract ID and Access ID and provide those to you via email so you will have them for yMicrosoft helpline number records.

3.  To complete the process, you will need to provide the representative with:

1.  YMicrosoft helpline number country

2.  Company name

3.  YMicrosoft helpline number full name

4.  The email address you use to sign in to yMicrosoft helpline number subscription

5.  YMicrosoft helpline number phone number

6.  The Subscription ID, which can be found on the Subscriptions tab.

After the process is completed, you will receive an email containing yMicrosoft helpline number Contract ID and Access ID you will use when creating a support incident. It will also provide instructions for submitting support incidents using yMicrosoft helpline number new Access ID and Contract ID.

How to submit an incident using yMicrosoft helpline number benefit

Once you have yMicrosoft helpline number Contract ID and Access ID set up, you can use it to submit a Tech Support incident online (sign-in required), or via the Azure portal , or by calling the technical support number for yMicrosoft helpline number country. If you submit yMicrosoft helpline number incident online, you have the option to have a Microsoft support number Support Professional call you back.

Already have yMicrosoft helpline number Contract ID and Access ID associated with the account used to sign in to submit a Tech Support incident online?

When submitting an incident online, you will first be prompted to sign in. Sign in with the account you know is associated with yMicrosoft helpline number Contract ID and Access ID. YMicrosoft helpline number existing Support Plan benefit associated to yMicrosoft helpline number account will appear on Step 3 in the support workflow. Simply select that plan and continue to submit yMicrosoft helpline number case. You can submit incidents up to the limit indicated on the plan or until the expiration date of the plan, whichever comes first. Once remaining incidents show “0” or if yMicrosoft helpline number plan expires, it is no longer active.

Using yMicrosoft helpline number Contract ID and Access ID when submitting an incident (initial use)

Submitting an incident online

When submitting an incident online, you will first be prompted to sign in. Using the dropdown list, select the product you need help with. For example, to submit an incident for Visual Studio Enterprise 2019 select the Developer Tools family, then select Visual Studio 2019 as the product, and then choose Visual Studio Enterprise 2019 as the version.

1.  After choosing the product for which you need support, click Next.

Describe yMicrosoft helpline number issue and click Next.

On the “Support Plan” page, scroll down to Add or purchase a support plan, expand it using the arrow at the right and click Add contract.

Enter yMicrosoft helpline number Access ID and ContractID. Click Add.

After yMicrosoft helpline number contract has been added, it will appear under Select a support plan at the top. YMicrosoft helpline number plan will contain the term “MSDN” in the title. Choose it, scroll down, and click Next.

Complete the remaining steps (severity, contact information, review). After you submit yMicrosoft helpline number incident, you’ll see a confirmation that yMicrosoft helpline number incident has been successfully submitted and you can upload files to the case. A Support Professional will be assigned to yMicrosoft helpline number incident and will reach out to you to resolve yMicrosoft helpline number issue using the contact method you selected.

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